Measuring the Impact of Communities
When it comes to evaluating the success of CoPs, efforts tend to revolve around two measurement categories: assessing health and measuring impact.
Depending on the objectives of a particular community or community structure, measures may include the investment and resources required to sustain communities, the level of activity occurring within the CoPs, and or the degree to which knowledge and/or practices are transferred. Some of the standardized measures that APQC uses include:
- frequency of visits to CoP Web sites,
- number of reads per month,
- number of postings per month,
- number of downloads per month, and
- member satisfaction ratings.