Initiating Communities of Practice -- A Case Study of Contagious Enthusiasm
Thursday, May 1 | 2:45 pm
Presenter: Paige Kane, director, knowledge management/CoPs, Wyeth Biotech
The Biotech Operating Unit of Wyeth became interested in communities of practice to help connect seven Biotech sites spread across multiple countries. The pilot program included seven CoPs and a formal evaluation of how the CoPs utilized the APQC methodology.
The initial launch of Biotech's CoPs created such enthusiasm that, within one year, corporate leadership advocated for CoPs to become an operational philosophy. Communities that span all operating units are underway. Items to be discussed in this session include:
- community evolution and APQC methodology utilization,
- lessons learned,
- survey data results,
- communication plans,
- programmatic support provided to CoPs,
- success stories, and
- next steps.
Resources:
Paige E Kane
Director Knowledge Management & CoP's
Biotech Technology & Engineering
BTE - Bridges to Excellence
Wyeth Biotech
Kanep2@wyeth.com
+1 978 247 4506 office
+1 617 901 0729 mobile
+1 978 684 4075 fax
Thank you to all that came to listen to the Wyeth Biotech CoP story. Lots of good questions! I’ve had several inquiries to provide the backup slide that was not included on the handout. The information is listed below so you can cut and paste. If you left me your card I will also email you the power point slide. Please feel free to drop me a note if you have additional questions- we have received so much help and support from APQC (thanks Darcy & Cindy!!) and it’s members that we are happy to share!
Compilation of Biotech CoP Program Activities
• Provide baseline and training for CoP methodology (3 day session)
• Provide CoP Toolkit and offer 2 day training session
• Coach CoP Design Teams during 90 Day Launch Preparation Activities
– Provide communication materials for CoP Launch
– Provide welcome packs for new CoP Members
• Provide linkage between CoPs for goals and objectives (avoid duplication & optimize synergies)
• Continual evaluation of methods and technologies that will enable more effective collaboration between sites and OpU
• Assist CoPs with metrics and keep Program Metrics
• Monitor the level of collaboration within the OpU (survey, etc)
• Provide budget guidance for sites/OpU
• Organize and coordinate the OpU newsletter for CoPs
• Coordinate CoP email account to field CoP questions
• Facilitate monthly CoP Leader meeting
• Review quarterly CoP Dashboards and provide assistance/feedback to resolve areas of concern
Very good presentation of getting started,
Hi Paige- this was absolutely one of my favorite presentations because you did such a great job of blending theory with pragmatic application...and your passion for CoPs shined through. It sounds like your work with APQC produced an effective process for initiating enterprise CoPs. I would be very interested to learn more about your 2 and 3 days sessions that you mention above!
Paige, I concur with Joe and John. Your presentation and case study were excellent. I also appreciated getting into the "nuts and bolts" of enabling communities of practice. I have a pretty mundane question in comparison: What platform or software do you use for your eRooms? Are they more like chat rooms or bulletin-board forums?
Hi Maxwell- our eRooms are based on Documentum technology (or else it is owned by Documentum, not exactly sre) The eRooms are acutally more of a project collaboration area for sharing documemnts etc but it also has discussion forums. Folks here haven't used the discussion forums very much but it may be due to the fact there is a multi layer log on. We have various security levels on the eRooms as well so not everyone can post or view all folders. That works well for work in progress.
John- I'd be delighted to speak to you more about our courses and workshops if you would like to drop me an email at Kanep2@wyeth.com and we can set up a time..
Regards,
Paige