Driving Process Enhancement Through Knowledge Management

Organizations are pursuing many paths to process enhancement--common examples include business process management and Six Sigma--but implementing any approach requires extensive knowledge and collaboration. Key elements such as benchmarks, analytics, leading practices, and research are needed to fuel the journey. 

Managing the complex range of knowledge needed to do this is a challenge.

This session will identify the knowledge that supports process enhancement and will highlight approaches for collecting, sharing, and enhancing content through knowledge management and collaboration.