How Do You Measure the Value of KM?--Accenture's Story

In this session, Accenture will illustrate how it has built and implemented a framework for measuring the impact of its KM initiatives, including calculation of return on investment (ROI). Elements covered will include:

• strategic random sampling plans,
• leveraging of penetration metrics,
• valuable electronic survey strategies,
• the KM measurement framework,
• partnerships with key KM governance and working groups,
• a continuous measurement model with a consistently updated ROI,
• key impact metrics,
• the KM scorecard, and
• strategies for targeted follow-up.