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Examine how best-practice organizations design competencies, tap into the talent pool, engage senior leadership to shepherd talent, use technology, and tie the critical aspects of talent management together to show consistent business performance improvement in Talent Management: From Competencies to Organizational Performance.  KEY FINDINGS
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Discover best practices in inventing and improving virtual collaboration approaches while retaining the benefits and characteristics of effective teams and communities from previous organizational forms in Virtual Collaboration: Enabling Teams and Communities. The need for effective collaboration across locations, enterprises, and geographies has emerged as organizations have become more complex and global. Learn a new set of skills, techniques, and guidelines to succeed at virtual collaboration.
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Compliance with SOX regulations is not optional, and many organizations have had little choice but to invest significant financial resources into non-value-adding process documentation, employee training, IT systems, and external consulting. But aside from passive compliance benefits, these investments have brought little reward. Learn how leading organizations leverage their compliance investments to reap ancillary rewards.
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Examine how successful organizations make the business case for shifting to a customer-centric approach in Managing the Total Customer Experience. Discover the support mechanisms, technology, and measurement processes used to ensure a consistent, positive customer experience. Find out how best-practice organizations build and maintain a first-rate customer experience program that ensures customer loyalty and drives profitability.
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Learn how best-practice organizations make decisions when instituting
BPM and examines strategies, approaches, tools, and techniques, including business process frameworks and maturity models in Business Process Management. Identify and implement the most effective practices for designing and improving BPM. You'll also learn how to evaluate leading approaches for process improvement efforts.
"APQC set out to understand how leading organizations adapt Web 2.0 approaches to support the knowledge creation and capture needs of their workplace and employees. We were amazed to find just how many organizations have made the leap, how enthusiastic their IT groups were to experiment alongside KM practitioners, and the speed with which lessons were learned in terms of making these approaches productive and scalable." - Carla O'Dell, president, APQC
With case examples from Accenture, Hewlett-Packard, Royal Dutch Shell plc, Siemens AG, and The U.S. Department of State, this report details many of these appealing new technologies and how these best-practice organizations are preparing for the future. Because this report is based on real data and experiences, it gives the reader an opportunity to go beyond the hype that often accompanies Web 2.0 and focus on why and how organizations use these technologies in pursuit of mission and business objectives.
Key Findings
Reports
Using Communities of Practice to Drive Organizational Performance and Innovation (2005)
Building and Sustaining Communities of Practice (2001)
Books
Networks: Compete on Knowledge with CoPs (2007)
Communities of Practice: A Guide for Your Journey to Knowledge Management Best Practices (2002)
Air Products and Chemicals Inc.
Arup Group Limited
Capgemini
DaimlerChrysler AG
Ernst & Young
Federal Highway Administration
Fluor Corporation
Ford Motor Company
Schlumberger
The World Bank
Xerox
