Having returned from a recent benchmarking workshop conducted in
As one of several thought leaders in various fields assembled by an international business school, Carla was asked to teach a group of high-achieving partners from a global professional services firm how to conduct benchmarking studies. The Bain & Company report (available here) shows that benchmarking usage has increased over the life of the survey to become, with the exception of strategic planning, the most frequently used management tool in North America, Europe, and Latin America. So far, so good!
