If
you read my
last KM Edge post, you know that
I was quite taken with the new world that video opens for KM. Now the smart
phone has captured my attention as a KM tool. The quip "we have an app for
that" has entered our lexicon, and everyone seems to be perpetually in a
"Crackberry" prayer mode or immersed in their iPhone to the exclusion of all
else. No longer a computer company, Apple
is now defined by Steven Jobs as a mobile
devices company--in fact, the largest in the world.
So
what? Smart phones have been around a long time. There are well-established
company policies and precedents for how to manage security; who pays for the
device and its text, voice, and data charges; and how IT can establish, manage,
and integrate the whole system.
What is not well-established is how KM professionals can capitalize on this ubiquitous, addictive pocket computer. What is appropriate to share through that tiny screen? How much do people want to know, and when do they want to know it? What can we learn from Twitter, RSS, and alert systems such as Continental Airlines telling me whether my plane is on time?
APQC's
KM Advanced Working Group, a set of seven organizations pushing the envelope,
will work over the next few months to create such a set of guidelines. We'd
love your input and will share what we ultimately develop with everyone who
contributes.
Share
your ideas below in the comments section. We'll update you as the list develops
and make sure you get a final copy.
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