The
globally competitive business market has driven Fluor's need for knowledge
sharing and collaboration across organizational and geographic boundaries. With
knowledge management, we are able to bring together the best combination of our
regional, industry, and technical expertise as well as our project management;
financial; risk management; health, safety, and environmental; and business
strengths to serve our clients' needs.
At
Fluor, we take a true enterprise-wide approach to knowledge management. This
requires an expanded mindset for deploying and maintaining communities beyond
what is required when the KM approach is targeted to a segment of the company,
is regional, or is not open to all employees. We have also adopted a broad
definition of knowledge communities that includes the global network of people
and a technology platform providing integrated content, expertise, and
discussions. Every employee has access to every community, a rigorous community
deployment process is followed, community performance measurement and auditing
programs align communities with strategic business direction, and knowledge
sharing behaviors are integrated into all aspects of company operations.
In
the decade since our formal knowledge management program was put in place,
Fluor has created a culture based on the sharing of knowledge across its global
network of employees. Over time, knowledge management principles have permeated
the culture to become "just the way Fluor works." Throughout our journey, we have learned what
it takes to enable an enterprise-wide cultural transformation.
I'm
excited and looking forward to the APQC knowledge management conference. I plan to share a number of key concepts and
things we have learned from a decade of knowledge management coupled with
success stories from all over the world that demonstrate the power of people
connecting globally.
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John McQuary is vice
president of KM and technology strategies for Fluor Corp.
He will be among the keynote speakers at APQC's upcoming knowledge
management conference, The Knowledge Transfer Revolution: New Paradigms, New Payoffs. You can learn more about the conference by clicking here.
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